ajili Privacy Policy – How We Handle Your Personal Data

When you create an account on ajili, we collect the personal information you provide during registration, including your name, date of birth, email address, and contact number. We also collect financial information necessary to process deposits and withdrawals in Philippine pesos, such as your preferred payment method details. As you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we retain records of that correspondence to ensure consistent and accurate assistance. We may also collect information about your gaming activity — such as the games you play, your betting history, and your session duration — to support responsible gaming monitoring and personalise your platform experience. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.

ajili uses the personal information we collect primarily to operate your account, process transactions in Philippine pesos, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential to the service and cannot be opted out of while your account remains active. Your activity data helps us monitor for unusual behaviour that may indicate fraud, account compromise, or a breach of our Terms and Conditions, allowing us to protect both you and the integrity of the platform. We may use aggregated, anonymised data about how Filipino players interact with the platform to improve our product, fix technical issues, and develop new features. Where you have given your consent, we may also use your contact information to send you promotional communications about offers, new games, or VIP programme updates — you can withdraw this consent at any time by updating your account preferences. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

ajili does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform — for example, payment processors who handle PHP transactions, identity verification services, and cloud infrastructure providers — but these parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose information — such as in response to a valid request from Philippine law enforcement or a regulatory authority — we will comply with that obligation and, where permitted by law, notify you of the disclosure. If ajili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We may also share anonymised, aggregated data with analytics partners to understand broad usage trends, but this data cannot be used to identify you individually. Any third party that receives your data is subject to strict data handling requirements consistent with applicable Philippine data protection standards.

As a user of the ajili platform based in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy of that information in a clear and understandable format. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a request and we will erase your information to the extent permitted by our legal and regulatory obligations — note that certain data may need to be retained for compliance purposes even after account closure. You have the right to object to or restrict certain types of processing, including the use of your data for direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please use the contact details provided in the FAQ section, and we will respond to your request within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine data protection law.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view your personal information, and regular security reviews of our platform infrastructure. Despite these precautions, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, regulatory, and business obligations — for example, transaction records may be retained for a number of years in accordance with Philippine financial regulations. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. If you have concerns about the security of your account or suspect that your data has been compromised, please contact us immediately through the details available on the FAQ page.

ajili may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine data protection requirements. When we make changes, the updated policy will be published on this page with a revised effective date, and we encourage you to review it periodically. For material changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify registered users through the platform or by other appropriate means before the changes take effect. Your continued use of the ajili platform after any update is published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request account closure by following the process described in the FAQ section. For any questions about this Privacy Policy or how your data is handled, the FAQ page is the best starting point for a quick response.